Delivery & Returns

SHIPPING TIMES

Most customers receive their bodybuilding supplements in 3-5 business days!

• Shipping to VIC - 3-5 business days
• Shipping to NSW - 1-3 business days
• Shipping to QLD - 3-5 business days
• Shipping to NT/SA/TAS - 4-5 business days
• Shipping to WA - 5-7 business days

Please note parcels going to PO Boxes, Parcel Lockers, Locked Bags or Australian Defence Addresses (via Australia Post) and bulky parcels going to WA/NT may take longer than normal deliveries.

DO YOU SHIP INTERNATIONALLY?

No, at this point in time we are unable to ship outside of Australia.

I HAVE ANOTHER QUESTION ABOUT SHIPPING!

If you haven’t found an answer to your question, please call our Customer Service team on 1300 792 609. We’ll be able to take your call from Monday – Friday 8:00am⁠–4:00pm AEST.

RETURN POLICY

Below is an overview of the most commonly asked questions about returns while shopping with Gen-Tec Nutrition. If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1300 792 609. We’ll be able to take your call from Monday – Friday 8:00am⁠–4:00pm AEST.

Here at Gen-Tec Nutrition we love to make sure you are completely satisfied with your products and experience. As a result we have one of the best return policies in the entire supplement industry!

60 DAY RETURNS

60 Day Product Guarantee

If you change your mind or simply aren't happy for any reason, you can simply return your unopened product to any store or our online warehouse for a full refund within 60 days of purchase. Don't forget to bring in your receipt or rewards card.

30 DAY EXCHANGES

30 Day Flavour & Performance "5 Scoop" Guarantee

Don't like the taste or performance of your new product for any reason, then simply return your opened product with 5 scoops or less used to our online warehouse and we will happily exchange or apply a store credit within 30 days of purchase.

CAN I GET A REFUND?

Sure! If you change your mind or simply aren't happy for any reason, you can simply return your unopened product for a full refund within 60 days of purchase. If that was purchased in store, you just need to head back to any of our stores and don't forget to bring in your receipt or rewards card.

If you ordered online, please contact our Amazing Customer Service team on 1300 792 609 or email us at orders@gen-tec.com.au and provide your name, the order number, and the reason for returning the product, and we will provide our return address details to send it back. 

Full refunds exclude shipping, however return shipping is paid for by GEN-TEC Nutrition.

I DON’T LIKE THE TASTE OR THE PERFORMANCE

If you don't like the taste or performance of your new product for any reason, then simply return your opened product with 5 scoops or less used to or our online warehouse and we will happily exchange or apply a store credit within 30 days of purchase. Don't forget to bring in your receipt or rewards card.

HOW DO I REQUEST A RETURN?

To begin processing any type of return, please contact our Amazing Customer Service team on 1300 792 609 or email as at orders@gen-tec.com.au and provide your name, the order number, and the reason for returning the product.

I HAVE ANOTHER QUESTION ABOUT RETURNS!

If you haven’t found an answer to your question, please call our Customer Service team on 1300 792 609. We’ll be able to take your call from Monday – Friday 8:00am⁠–4:00pm AEST.